Global Marketing Agency with branches in London, Manchester, Hong Kong, Philadelphia, Basel, and Abu Dhabi
www.wrglive.com
24-hour turnaround fast envelope printing job for a top global marketing agency
The Challenge
When our client WRG Manchester realised on Thursday morning that they needed full-colour bespoke envelope job printing before the weekend, they didn’t give up! Instead, they got in touch with Envoprint, who they had used before for less urgent work, and asked them how quickly they could turn around the job for them.
The Timescale of Events
(taken from our CRM system)
Thursday 05/11/15 11:10
Orhan, the Studio manager at WRG Manchester contacts Envoprint to ask how quickly we can produce 400 custom-printed envelopes for a key client of theirs and deliver them tomorrow. Daniel offers to check with the Envoprint production team if this is possible and get straight back.
Thursday 05/11/15 11:16
Daniel rings back Orhan and confirms that if the artwork can be confirmed by 12:30, we can print early this afternoon, and despatch the same day for delivery tomorrow. Daniel also provides verbal prices for 2 different grades of the envelope and offers a pre-noon delivery option. Orhan agrees to the premium envelope option, confirms pre-noon delivery would be best, and asks that Daniel confirm all the details on an email.
Thursday 05/11/15 11:25
Daniel emails Orhan with confirmation of pricing, the specification of the envelope, and the agreed delivery option.
Thursday 05/11/15 11:33
Orhan replies to confirm that’s all OK, and attaches a copy of the artwork.
Thursday 05/11/15 11:33 – 12:20
The Envoprint team process the order and tweak the artwork to fit the envelope template, and email the artwork proof to Orhan at 12:20.
Thursday 05/11/15 12:27
Orhan replies to confirm the proof is good, please custom print the envelopes!
Friday 06/11/15 10:01
Finished goods delivered to client, less than 24hrs later!
Happy Customer
Orhan, Studio manager at WRG Manchester said: “Thanks for coming to our rescue last week”! The bespoke printed envelopes were received less than 24 hours after we first contacted you, and less than 22 hours after the artwork was approved. Well done!”
The Challenge